Our mission
Our Mission.
Our overriding mission is to create value for our customers to earn their lifetime loyalty by delivering superior products and suburb customer service.
Why We Do It.
Every call is a challenge. Every task is a chance to grow. Our vision is to become the Southwest’s most renowned center for customer service in the hard surface flooring sector. To meet our goal, we are doing everything to create the best environment for skilled people. Because only the best people can provide the best customer service. Ultimately, it’s that simple: we want to delight and satisfy our customers and partners.
What Drives Us.
“Dedicated to Customers, Driven by Excellence” – As brand ambassadors of the products we represent we are committed to excellence, aiming to provide premium solutions for our customers, retail partners and business partners, supporting them in every situation. In this way, we strengthen the brands we represent and add value to our brand’s promise.
Our Vision.
We are “The Hard Surface Flooring Company” successfully operating in all major markets in the Southwest. Our customers view CHOICES as their partner of choice; Our innovative products, intelligent solutions and services make us the most competent supplier in our service area. We welcome change and new products as an opportunity.
What We Believe.
OUR CUSTOMERS ARE NUMBER ONE.
We do our very best to understand our customers’ needs and to exceed their expectations, wherever they are each and every day.
WE MAKE THINGS HAPPEN.
No matter what the challenges are, we solve them as fast as possible, using our experience and our expertise.
EVERYONE COUNTS.
We all play in the same team. Working in an atmosphere of trust and mutual respect, we treat everybody in a fair, friendly and honest way. We share what we know and grow together.
WE THINK AHEAD.
We believe in innovation and continuously improving the way we work. We explore new ways, dare to take risks and learn from both our successes and failures.
WE CROSS BORDERS.
The Services encompasses a unique blend of cultures, perspectives and opinions that we all appreciate. This unique blend is the foundation on which we build services for our global brands.
WE DO IT TOGETHER.
Delivering excellent service and products needs all our commitment, capabilities and contribution. This makes the difference.